Call Back Program News: New process for reporting constituents with additional needs
History: As a Call Back volunteer, you have a tremendous impact on the quality of life of cancer patients and their caregivers. You are resources to connect them with additional services and support. As a Society, we consistently look for ways to streamline program processes both to support you as volunteers as well as to expedite service delivery for patients and caregivers.
Program Enhancement: As of September 2011, we will be transitioning to a new process for reporting to the Network the constituents with additional needs for information and services, as well as those who have no additional needs. Note that these changes were suggested by volunteers and staff in local offices, and are already being implemented in many areas.
- Constituents with additional needs: The ACS/Internal Intake form will now be used for constituents with additional needs. This form has been in use by your local offices for several years. Click here for the ACS Internal Intake Form.
- Constituents with NO additional needs: Only page 1 of the Call Back Scripting Guide should be pouched by staff to the Network for those constituents with no additional needs. The box at the top right of page 1 now contains the crucial data entry information contained elsewhere in the guide (HIPAA suppression removal and the constituent's email) that should be completed before sending.
Given that the Call Back Scripting Guide will now be used as only a guide and not to capture extensive information (other than page 1), the formatting has been condensed.
Your Questions Answered:
- What does this mean for me? We ask that all Call Back volunteers begin using the new, condensed, Call Back Scripting Guide as well as the ACS Internal Intake form (only for constituents with additional needs) as of September 2011. These forms can all be found on the Call Back volunteer page of this website and will also be made available through your local office.
- Why are you making this change? We have received much feedback that there is too much paperwork associated with the Call Back program. This is a minor change to simplify program processes and reduce the amount of associated paperwork.
- Can I start using these forms now or do I have to wait until September? The ACS Internal Intake form has been used by Society offices for the past several years, and many offices are already using it for Call Back program purposes. There is no need to wait until September.
- Are we going to have special trainings to roll-out this change, like we did when we stopped using Call Back surveys? Since this is a relatively minor change, no special trainings are planned specifically to roll it out. However, it will be covered on trainings with new volunteers beginning with the Call Back I certification training on August 16th, and the information will also be included and discussed with existing volunteers on the next Call Back UPDATE training on October 25th from 10am-12pm. Click here to register.
In addition, the Call Back Volunteer Cheat Sheet has been updated with tips to use the ACS Internal Intake Form
Call Back Program Promotion
Click on the links below to download flyers and advertisements to promote Call Back in your community. Contact your local American Cancer Society office to find out about other ways you can help to spread the word to patients as well as prospective volunteers.
Call Back Volunteer Flyer (black and white)
Call Back Volunteer Flyer (color)
Patient Program Volunteer Flyer in Spanish (black and white)
Relay For Life Survivor Call Back Guides
Please click below to download the RFL Survivor Call Back Guide in the format of your choice.
Current Volunteers - Call Back
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“Thank you so much for all of the services you provide… I am so lucky to have made this connection – I only wish more people knew about the services.” – Patient | |||
Call Back Volunteers like you have a tremendous impact on the quality of life for cancer patients and their caregivers, and are resources to connect them with additional services and support. Use this webpage to easily access tip sheets, forms, and other materials to support you in your role, and to support those whom you serve.
ACS Internal Patient Intake Form - For use in reporting constituents with additional needs to the Network.
Call Back Volunteer Cheat Sheet – Download this tip sheet for some reminders and common resources that may be helpful while you are calling constituents. (Click here for Spanish Version)
Common Abbreviations on Contact Bio Reports – Having trouble deciphering the abbreviations on the Contact Bio Report? Open this tip sheet to find out what they mean!
Call Back Sample Letters – Download letter templates to mail to constituents after making your Call Backs.
Program Promotion – Spread the word about Call Back in your community and to prospective volunteers with these materials.
Advocate for Change - Advocacy plays a major role in the fight to eradicate cancer. Many of the most important decisions are made by your legislature, Congress, and the White House. Read updates and find out about how you can get involved.
Recommended Workshops for Call Back Volunteers
Take advantage of various on-going learning opportunities in person, over the phone and through e-learning. Visit the Volunteer Learning Center to view the complete training catalogue and stay up to date in the fight against cancer!
- Be a Cancer Resource
- Expanding Your Cultural Awareness
- Helping Patients Access Cancer Resources
- Supporting a Patient, Caregiver, or Survivor through Crisis
- Caring for the Caregiver: Understanding Unique Caregiving Challenges and How Volunteers Can Help
- When Loss Comes: Ways to Support Yourself and Others
- Doc Talks
- Cancer 101
Follow Up and Call Back Sample Letters
Download letter templates to mail to constituents after making your Call Backs.
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