American Cancer Society Mission Training and Support for Volunteers

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Current Volunteers - Call Back

call_back_prosp_vol “Thank  you so much for all of the services you provide… I am so lucky to have made this connection – I only wish more people knew about the services.” – Patient

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Call Back Volunteers like you have a tremendous impact on the quality of life for cancer patients and their caregivers, and are resources to connect them with additional services and support. Use this webpage to easily access tip sheets, forms, and other materials to support you in your role, and to support those whom you serve.

 

Scripting Guide – Use this guide each time you call constituents to follow up regarding services received and determining any additional needs. This Call Back Scripting Guide replaces any former surveys. Available in English and Spanish.

ACS Internal Patient Intake Form - For use in reporting constituents with additional needs to the Network.

Call Back Volunteer Cheat Sheet – Download this tip sheet for some reminders and common resources that may be helpful while you are calling constituents. (Click here for Spanish Version)

Common Abbreviations on Contact Bio Reports – Having trouble deciphering the abbreviations on the Contact Bio Report? Open this tip sheet to find out what they mean!

Call Back Sample Letters – Download letter templates to mail to constituents after making your Call Backs.

Program Promotion – Spread the word about Call Back in your community and to prospective volunteers with these materials.

Advocate for Change - Advocacy plays a major role in the fight to eradicate cancer. Many of the most important decisions are made by your legislature, Congress, and the White House. Read updates and find out about how you can get involved.

Recommended Workshops for Call Back Volunteers

Take advantage of various on-going learning opportunities in person, over the phone and through e-learning. Visit the Volunteer Learning Center to view the complete training catalogue and stay up to date in the fight against cancer!

  • Be a Cancer Resource
  • Expanding Your Cultural Awareness
  • Helping Patients Access Cancer Resources
  • Supporting a Patient, Caregiver, or Survivor through Crisis
  • Caring for the Caregiver: Understanding Unique Caregiving Challenges and How Volunteers Can Help
  • When Loss Comes: Ways to Support Yourself and Others
  • Doc Talks
  • Cancer 101